Knowledgebase
What is your return policy?
Posted by Marc Slonim (Import) on 19 January 2010 01:13 AM
All items are warranted against manufacturer defect. We only use manufacturers who stand behind their product. Every product comes packed with an instructions sheet that includes an 800 number direct to the manufacturer. Please use these numbers first. If you are unable to get satisfaction contact us immediately. Every effort will be made to replace or repair any defective parts. If needed, a complete replacement will be sent. Please note, if your item arrives defective or damaged, and you decide you would like a full refund, you will be subject to the terms below. Please email us pictures of any damages or defects.

If you are not satisfied with your purchase you may return the item within 30 days. Even if an item is marked as "free shipping" you will be responsible for all shipping costes, both the inbound and outbound shipping cost. In order to receive your refund the product must be returned complete, in the original carton .

All returned items are subject to a 20% restocking fee. To ensure that you are properly credited, please contact us so we may issue a Return Authorization number (RA#). We do not accept returns without an RA number. Returns are processed within 10 days of receipt, and refunds are credited or mailed within 2 weeks of processing.

Please note, if you receive something damaged that is delivered by a trucking company other than UPS or FedEx, you must indicate this on the Bill of Lading at the time of delivery. Failure to do so may jeopardize any refund, or replacement.

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