Knowledgebase
How do I report damaged shipments?
Posted by Marc Slonim (Import) on 22 September 2009 06:46 PM
All items are warranted against manufacturer defect. We only use manufacturers who stand behind their product. Every product comes packed with an instructions sheet that includes an 800 number direct to the manufacturer. Please use these numbers first. If you are unable to get satisfaction contact us immediately. Every effort will be made to replace or repair any defective parts. If needed, a complete replacement will be sent. Please email us pictures of any damages or defects.

Please note, if you receive something damaged that is delivered by a trucking company other than UPS or FedEx, you must indicate this on the Bill of Lading at the time of delivery. Failure to do so may jeopardize any refund, or replacement.
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